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Returns Policy
We hope you are completely satisfied with your purchase. If, however, you would like to return or exchange a product then please read the instructions below or contact us to enable a smooth transaction. We are happy to accept returns as long as the items are returned in a re-sellable condition.
UNWANTED GOODS
If you decide that you do not want an item that you have ordered, please contact us on 01363 772202 to arrange a return to one of our branches or via post to:
Edwin Tucker & Sons Ltd, Commercial Road, Crediton, Devon, EX17 1ER.
It is important that the returned items are in the best possible condition, so please take reasonable care of them. View our Conditions of Sale and Terms & Conditions for further information.
If you are returning these to us by post then please ensure that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit.
We can arrange a collection on your behalf for a charge. To do so, please call 01363 772202.
If you notify us of your intention to return a product you have purchased from us that you have taken reasonable care of within fourteen working days from the day after delivery we will issue you with a full refund. The refund will be issued within 30 days of cancellation.
FAULT GOODS
In the unlikely event that you receive faulty or damaged goods please call 01363 772202 to arrange collection of the goods. Please have your order number ready.
You will be issued with a returns number that should be written down. Please then re-package the goods and put a note of the returns number you have been given in with them. Please write our address clearly on the parcel. We will then arrange for your parcel to be collected.
There is no charge for the return of faulty goods.
You may also return faulty items to one of our branches.
RESTRICTED GOODS
We are unable to offer in store refunds on certain types of goods due to restrictions:
- Animal medicines – general and vaccines
- Agrochemicals - herbicides, pesticides and fungicides
- Underwear
- Frozen, refrigerated or temperature sensitive products
- Animal feeds - products which are fed to animals destined for the human food chain
- Equestrian Safetywear including riding hats and body protectors
View our Conditions of Sale and Terms & Conditions for further information. This does not affect your statutory rights.